Privacy Policy

1. Who We Are

Windream.co.uk is a UK competition aggregator website operated as a sole trader business. We help visitors find and compare UK online competitions and raffles.

Contact: hello@windream.co.uk
Website: windream.co.uk

2. What Data We Collect

We collect only the minimum data necessary:

• Email address — only if you voluntarily sign up for competition alerts
• Usage data — anonymous analytics data via Google Analytics (pages visited, time on site, device type, approximate location)
• Session recordings — anonymous heatmaps and click data via Microsoft Clarity to improve user experience
• Cookies — see our Cookie Policy below

We do not collect names, phone numbers, payment details, or any sensitive personal data.

3. How We Use Your Data

• Email address — to send you competition alert emails you requested. Nothing else.
• Analytics data — to understand how visitors use our site and improve it
• Session recordings — to identify usability issues and improve the site experience

We will never use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

• Consent — for email alerts (you tick the box and can withdraw consent anytime)
• Legitimate interests — for anonymous analytics to improve our service

5. Who We Share Data With

We share your data with these third-party services only where necessary:

• MailerLite — email marketing platform that stores and sends your competition alerts. MailerLite Privacy Policy
• Google Analytics — anonymous website analytics. Google Privacy Policy
• Microsoft Clarity — anonymous session recordings and heatmaps. Microsoft Privacy Policy
• Krystal Hosting — UK-based web hosting for windream.co.uk

We do not sell, rent, or trade your personal data to any third party.

6. How Long We Keep Your Data

• Email address — until you unsubscribe or request deletion
• Analytics data — 26 months (Google Analytics default)
• Session recordings — 30 days (Microsoft Clarity default)

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to rectification — request correction of inaccurate data
• Right to restrict processing — ask us to limit how we use your data
• Right to withdraw consent — unsubscribe from emails at any time
• Right to complain — to the ICO at ico.org.uk if you believe we've mishandled your data

To exercise any of these rights, email us at hello@windream.co.uk. We will respond within 30 days.

8. Cookie Policy

We use the following cookies on windream.co.uk:

• Essential cookies — remember your admin session (if applicable). Cannot be disabled.
• Analytics cookies — Google Analytics tracks anonymous usage data. You can opt out via Google Analytics Opt-out.
• Session recording cookies — Microsoft Clarity records anonymous user behaviour. You can opt out via Microsoft Privacy Dashboard.

By continuing to use windream.co.uk, you consent to our use of cookies as described above.

9. Data Security

We take reasonable measures to protect your data:

• windream.co.uk uses HTTPS encryption for all connections
• Email data is stored securely by MailerLite in compliance with UK GDPR
• We do not store payment information

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of windream.co.uk after changes constitutes acceptance of the updated policy.